Refund Policy

Success Futures Ltd.
Last updated: 4th November 2025

At Success Futures, we aim to provide high-quality live trading education and a clear, fair refund process.
We recognise that circumstances can change, and we want to ensure every participant understands their rights and responsibilities under this policy.

This Refund Policy is designed in accordance with UK consumer protection law and reflects standard practice across the online education industry.

1. Eligibility for Refunds

• Refund requests must be made within seven (7) days from the date of purchase.

• Requests must be submitted in writing to refund@successfutures.com within this timeframe.

• Refunds will not be considered once you have attended or accessed any part of a live session or course material.

2. How to Request a Refund

To request a refund, please email refund@successfutures.com with:

• Your full name and contact details

• The course or programme name

• Date of purchase

• A brief reason for your request

Our team will acknowledge your request and respond within 14 days of receiving your email.

3. Refund Amount

• Approved refunds will be issued for the amount paid minus any applicable processing or transaction fees.

• No refunds are available for courses or training that have been partially or fully attended.

• Refunds will be processed to the original payment method within 14 business days of approval.

4. Non-Refundable Items

Some components of your purchase may not be eligible for refund, including:

• Downloadable or digital materials already provided

• Access to recordings, templates, or proprietary content

• Administrative or booking fees associated with your enrolment

5. Course Cancellations by Success Futures

In rare circumstances, Success Futures may need to cancel or postpone a programme (e.g. due to insufficient enrolment or instructor availability).
In such cases, all affected participants will be notified promptly and offered either:

• A full refund, or

• The option to transfer to a future cohort at no extra charge.

6. Technical Issues

We understand that technical problems can occur.
If you experience difficulties accessing your course, please first contact support@successfutures.com for assistance.
Refunds related to technical issues will be considered case by case if we cannot resolve the problem promptly.

7. Changes to This Policy

Success Futures Ltd. reserves the right to modify this policy at any time. Any updates will be published on our website, and the new terms will apply to refund requests made after the revision date.

8. Agreement

By enrolling in any course or purchasing any programme from Success Futures, you confirm that you have read, understood, and agree to this Refund Policy.

For any questions or clarifications, please contact:
📧 support@successfutures.com